For any technical problems with digitally downloading products or email links, first try clearing your cache and then temporarily disabling any browser extensions (adblock, etc) you might have running. Then click the download link in your email again - if it has expired, a new download link will be automatically sent to the email address used for the initial purchase. If it still doesn’t work, get a new download link here.

Some users experience errors in the file after downloading. For 99% of users the download process has corrupted the file and can be solved by issuing a new download link. Try clicking the download link in your email again - if it has expired, a new download link will be automatically sent to the email address used for the initial purchase.

If this still doesn’t work, get a new download link here.

If you also didn’t receive an order confirmation or receipt, it’s likely there’s a typo in the email address you entered. Get in touch using the contact form and be sure to provide the full name you put on the order, as well as your email address 

You have the correct files but they appear corrupted. Some users report errors on files with "._" at the beginning of the filename - these are ghost files that appear on some Windows computers, and will give an error on opening. However, you should find identical files within the same download folder without the "._"prefix and they will work fine!

Some users have reported this happening with the DIY Pop-Up Dice Tray : Adventurer - we can confirm that this file has been scanned for viruses and is safe to download; the virus message is an error relating to specific PDFs downloaded via certain web browsers.

We have also uploaded a new version that doesn’t produce this error message. Download the file again by clicking the old download link in the email and a new download link will be automatically sent to the email address used for the initial purchase.

Shipping internationally can take some time. We expect most parcels to arrive within 5-10 business days from the date of your dispatch email notification, however sometimes things take a little longer to cross the sea. If you haven’t received your order after 30 business days from the date of your dispatch email notification, let us know via the contact form and we’ll get it sorted for you.

It depends on the weight and size of the final package - see the price ranges below:

United Kingdom: £0.99 - £5.99
Europe: £1.99 - £35.00
North America: £4.99 - £35.00
Rest of the World: £6.99 - £35.00

A pack of stickers will cost towards the lower end of the scale, a book or journal will be in the middle, and several books will be on the higher end.

Please note that local taxes, customs fees and/or charges may be applied by your country when you receive your item. We aren’t predict. change, remove or cover these fees, and advise you to check your import tax and fee calculations for your own shipping country before ordering.

Local taxes, customs fees and/or charges may be applied by your country when you receive your item. We can’t predict, change, remove, or cover these fees. We advise you to check the relevant local import tax and fee calculations for your own shipping country before ordering to avoid surprises in potential fees.

Yes! We accept PayPal, MasterCard, Visa and Amex, all of which will provide you with their own conversion rates upon purchase. No matter where you are in the world, if you’re able to provide one of these four methods of payment, you can buy everything here.

The most common reason for declined card transactions is because the address details (usually the zip code) isn’t matching exactly what your card issuer has on file, and so the issuer is declining the transaction for your security. Double check your details and if you still have trouble, contact your card issuer.

If you had to input your payment info a couple of times, it will be your card issuer’s way of verifying the transaction is safe. When multiple declined transactions are processed, some banks verify the purchase by issuing and then refunding a small charge. You can find more about this here. Don’t worry, those charges will be refunded automatically!

The spells are directly from the SRD so the ones not included are not part of the open game licensing. The SRD is a document that WOTC have created that specifies which parts of their game you can and can't use. No one who publishes DnD content is allowed to use the full Players Handbook material without express permission from WOTC.

WOTC prohibit use of anything not in the SRD, essentially. Here's a link to the document if you're interested. http://dnd.wizards.com/articles/features/systems-reference-document-srd

Make sure you're using the most up to date version of Adobe Reader to open the file, which can be found for free here: https://get.adobe.com/uk/reader/. Also, to view each page you should see a side bar on the left with different page names in it - each individual page in the file will show as "1/1 pages" but overall the file still contains the extra (3 or 4) pages. It sometimes happens that the option in your settings to view this side bar is toggled off.

1. Make sure you're opening the files with the latest version of Adobe Reader which can be found for free here: https://get.adobe.com/uk/reader/

2. Select the "SPELL SHEET" pdf file in the left hand column

3. Click the printer icon and then select "Current PDF" in the pop up dialog box, click OK.

4a. Try immediately clicking "Print" in the pop up printer dialog box and see how it goes.

4b. If still a blank sheet comes out, click the "Advanced" button at the top next to the name of your printer. Check the box that says "Print as image", then click "Print"

4c. If the printer is still having issues, make sure the "print in black & white" option is checked in the print dialog box.

You need to be using the most up to date version of Adobe Reader for an optimal experience viewing and using the files. It can be downloaded for free here: https://get.adobe.com/uk/reader/

At the moment this is the best PDF creator/viewer out there in terms of functionality, and it’s important to me that you get the most out of the digital products from the store, and using this program ensures that. 

If you open the files with the latest free version of Adobe Reader which can be found here - https:// get.adobe.com/reader and right click on each file name in the portfolio bar on the left, you should be able to see an option to "Extract from portfolio...". This way, you can save each individual page at your leisure!